CUSTOMER TESTIMONIALS
At Magazines.com, not only do we provide significant savings on magazine subscriptions, but we are also committed to our customer's complete satisfaction. Unlike other magazine companies where you might encounter a no refund policy and poor customer service, we provide a 100% Guarantee and toll-free customer support. Check out some of the testimonials we've received from satisfied customers on:
Quick response
"Thanks for your prompt response! I called and gave the representative my current card information and renewed both issues and also purchased a new subscription. The young lady I spoke to was very professional, serviced my problem quickly and was very courteous." - Joseph, Metairie, LA
"Thank you for your prompt service. We look forward to doing business with Magazines.com again." - Clarence
"I received the refund check yesterday. Thank you for your quick response! I also want to let you know it is great to know that some companies still do honor their refund policy. I also want to thank you for your quick and efficient service. I will recommend your company to my friends. Thank you again!" - Sharon
"WOW, THAT WAS A FAST RESPONSE! THANK YOU VERY MUCH FOR THE INFO! HAVE A GREAT DAY!" - Leann
"Thanks for your response and for your assistance, Stacy. To you as well, Tammy---you've been a great help from the beginning. I also wanted to add that thanks to your fabulous customer service, I'll be ordering subscriptions from Magazines.com and will also pass on the word." - M.M., Washington, D.C.
"I just wanted to let you know I ordered this through Terry. She was so professional and efficient and I will definitely be buying more from her. She is great ! She walked me through the ordering process and made it really simple for me." - A.S., Port Orchard, Washington
"Thanks so much for your quick and very helpful reply to our e-mail; as you could not find us on the records of your company's customers, it is doubly impressive that you took the time and trouble to answer! In our experience, customer service like that is unusual, and we look for this in making online purchases in particular" - B.B., Pasadena, CA
"Tammy, I really appreciate your prompt service. My daughter will be very happy. This is rare in a large company and I will remember where to shop for magazines- customer service is so important- thanks!" - J.H.
"I want to tell you that you are making your organization great by your prompt customer service. You should show this to your boss because we really appreciate YOUR timely responses. Because of this, I will tell all of my colleagues that they should go through Magazines.com from now on." - R.H.
"I appreciate your quick response. Thank you very much it is much appreciated. My mother in law is looking forward to the magazines, they sound wonderful. I love to share great customer service stories, especially at work since customer service is my area also. This is a great one to share and I thank you for that. It is a pleasure to do business with a company that takes it seriously." - A.D.
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Ease of ordering
"It was a real pleasure to use your site tonight to renew and purchase a new subscription with two addresses. You made it very simple - Thanks!" - Susan
"Thank you so much. I was fearful that I was going to have a duplicate subscription. My faith is restored in on-line ordering." - Terry
"My daughter-in-law just thanked me for receiving the first issue of her gift subscription to Cooking Light. Likewise, I want to share her thank you, along with my personal thank you, for the seamless transaction and impressive timing of delivery. I stumbled across magazines.com after an unsuccessful experience with a competitor, in which I waited three months for the subscription to begin. After contacting the competitor to voice a complaint, it took another month to receive a refund. If I had only know about magazines.com earlier, my daughter-in-law would have received her subscription in time for the holidays! Thank you magazines.com! I have learned a truly valuable lesson." - D.S.
"This is the best magazine ordering system I have ever seen. I will be using it much in the future!!!" - M.Z.
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Great customer care
"The [Magazines.com] process was simple: one phone number, easy to find on the front page of their website. It was quick: they actually answered on the third ring (no voicemail, but a live human). It was painless: I told Lissa the situation and she told me how sorry she was that had happened and they’d refund my money right away. The whole process took less than two minutes, and I left the phone call with one big thought: Those periodical pushers will see me again. Thanks, Lissa. And thanks to Magazines.com. You’ve restored my faith in another company’s service." - Danny, Durham, NC.
"I had never ordered a magazine subscription online before but I thought I would take a chance with Magazines.com. I ordered my husband a subscription & I ordered another one for myself. I was not really pleased with my magazine & I called to cancel my subscription because your service said 100% satisfaction. I was very surprised when they told me "NO PROBLEM". My account was credited RIGHT AWAY & I never received any telephone marketers trying to sell me something else. This is one of the reasons I am pleased with your outstanding service & would not hesitate to order from you again." - D.R.
"Thank you, Jackie, for the written cancellation confirmation and for your courteous handling of my request. I am also a customer service specialist and have great appreciation for good customer service!" - Rick, Vancouver, WA
"How sweet it is that you went out of your way to help me. I called the # and they cancelled the subscription. You have great customer service people, who really care about helping out." - J.K.
"Thank you for your help! It's truly refreshing to do business with a company that not only makes it easy to do business with them, but also has pleasant and efficient people!
"Stacy, thanks so much for your care and attention. It's people like you that give companies like Magazines.com a good reputation and makes shopping with your company a delightful experience!" - M.S.
"Thank you very much for your assistance. Please forward this message to your supervisor as it is so hard to find good customer service reps today. You could have ignored my request all together since it really wasn't an issue with your company. With the phone number you provided I was able to take care of my situation with one easy phone call. Next time I order magazines you can rest and be assured I will order it through www.magazines.com. Please continue providing good customer service as there are those of us who really appreciate it!" - R.B.
"Tammy, you are great!!! Why??? Because most people with your job would never have taken the time to write back to me, let alone give me that information!!! We need more sensitive people like you in the business world!! Keep it up and show this message to your boss!!!" - M.K., High Springs, FL
"Thank-you so much for your help. I am very impressed with how well my requests and questions have been responded to and handled. I will be sure to continue doing business with your company. Thank-you again." - A.P.
"I Thank You for taking the time to help me ..your kindness and helpfulness are refreshing in this day and age ...... I will most definitely think of your company first when I want a new subscription. Have a great Day! Your Kindness is like a ripple that has a good affect on our society." - J.M.
"Thank you Stacy for going above and beyond the call of duty! Please forward this to your supervisor. You should be recognized for taking the initiative to help me. Again, thank you!" - C.A. -Center City, MN
"Honestly, your customer service is well above expectations. Thanks for the help Tammy and I plan to run my other magazine subscription renewals through Magazines.com in the future, thanks to your responsivness." - A.R., Fredericksburg, VA
"Thank you, thank you, thank you! I really appreciate what you have done to help me in this subscription order. I'd say customer service for your company has been a good experience for me. Thank you again." - L.R.
"Thank you so much for your help, I plan to recommend you company to all my friends and family and will let them know what great help you gave me." - J.H.
"I called to cancel a magazine and spoke with 'Jackie'. She was the friendliest and most helpful CSR I have spoken to in a long time. I don't have her last name, but I certainly hope she gets some sort of kudos. I didn't have the account number so she checked other areas. When that didn't work, she found the number for the publisher. She was so helpful. I will be doing business with you in the future. Thank you very much and thank you to Jackie." - P.Q.
"I tried to order a magazine and I truly messed up my order. I found a number to call to see if I could remedy the errors and start over. I happened to contact Martina and what a blessing it was. In this day and age it is sooooo rare to find someone like Martina to help you.....She was everything a wonderful person should be. She was kind, considerate, patient, caring and so knowledgeable and concerned. She is truly a jewel and I had to let you know how fortunate you are to have her as an employee...I will tell all my friends and family to order all the magazines from you from now on. She made my day so pleasant and relieved my mind when I did not know what to do to cancel my order and begin again. I will never forget her kindness and her caring attitude. She is a very special person. Thank you and thanks to Martina for all her help....She is a precious gem and a great asset to your company." - M.M., Chapel Hill, NC
"Thanks Tammy, My husband and I will never order magazines from anyone but you folks. We're also telling our friends and family about your wonderful service, selection and prices!!" - M.S.
"Thank you very much, I did phone my order in today at 800-624-2946 and a very patient gentleman by the name of Reggie assisted me in ordering 9 magazines to different addresses - and on 1 bill. No other magazine I researched would do this, so thanking the representative again for an order well taken and I will certainly use you again in the future." - L.C.
"Tammy--I am so impressed that you and Magazines.com sent me a personal, specific response. Thank you very much. That is not what normally happens, in my experience, with internet retailers. By going back to your website, I was able to order the magazines I wanted, and to get them sent to my children as gifts. Thanks again. This kind of customer service is just great!" - R.C.
"I just got off the phone with one of your agents, Mikki, and I wanted to send an e-mail commending your customer service people. I call you guys pretty regularly to track down receipts, and I have never had a bad phone call. In a position where I deal with multiple companies on a daily basis, your people are some of the friendliest and most competent." - M.R.
"Thank you so much for all your help. It's nice to get a reply instead of a link. Have a great day." - K.S., Newport Beach, CA
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Great Prices
"I love Magazines.com for many reasons but, the biggest reason is their great deals. It is a great place to get great deals. If anyone asks me where to get magazines, Magazines.com would be my answer!" - Will, Hendersonville, TN
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